Payment We Accept:
We accept Paypal, GooglePay, Apple Pay and Credit/Debit card with Visa, MasterCard, American Express,JCB and bitpay now.
Thank you for visiting and shopping at GameSir. Since 2015, we have extended our business across the worldwide. Currently, we have been partnered with Amazon, Aliexpress, and other local distribution channels to service the gamers over the world. Following are the terms and conditions that constitute our Logistics Policy.
Shipping Fee
For most orders, we offer free shipping. However, the shipping cost may vary depending on your location and desired shipping speed. To obtain a shipping quote, please add your selected items to the shopping cart and enter your delivery address on the checkout page.
Global Shipping
Deliver to more than 180 countries and regions in the world including：
Asia:
Japan, Singapore, Thailand, Vietnam, Malaysia, Hong Kong SAR, Macao SAR, Brunei, Cambodia, India, Pakistan, Indonesia, Philippines,
Europe:
Spain, France, Germany, Italy, United Kingdom, Austria, Belgium, Czechia, Denmark, Greece, Ireland, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Hungary, Latvia, Bulgaria, Cyprus, Finland, Switzerland, Estonia
North America:
United States, Canada
South America:
Peru, Argentina, Brazil, Colombia, Mexico
Middle East:
Saudi Arabia, Oman, United Arab Emirates, Turkey, Bahrain, Egypt
Africa:
South Africa
*If you have any inquiries regarding transportation services within our country, please contact our customer service support team.
Shipment processing time
All orders are typically processed within 1-2 business days. Generally, orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
For North America orders.
- Estimated delivery time: 6-9 business days.
For European and UK orders
- Estimated delivery time: 5-7 business days.
For Asian orders
- Estimated delivery time: 5-7 business days.
For South American and African orders
- Estimated delivery time: 12-15 business days.
*If you require shipping updates for your orders, please reach out to our customer service support team.
Notice: Due to the complexity of international transportation, we cannot guarantee 100% accuracy and timeliness of logistics. If the package is not received after 60 days from the date of shipment, buyers can file a claim for shipping reimbursement.
Customer Protection
We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.
If you are not entirely satisfied with your purchase, we're here to help:
- 30 calendar days to return an item from the date you received it.
If you are experiencing a production issue, we are pleased to offer:
- 12-month replacement with the same model from the date you received it.
PS.The return/exchange policy does not apply to issues unrelated to the quality of the product itself.
Product Registration
First of all, thank you for your purchase and a warm welcome to register your product.
By registering and subscribing, you can:
EXTEND warranty period by 6 months
TAKE advantage of our special offers, such as 10% off.
ACCESS to giveaways
GET the latest GameSir product news!
and much more.....
Come sign up and subscribe!
>Register my product<
Canceling an Order
Requirement:
- Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
- Your items have not been shipped out yet.
You are eligible to cancel your order before your items are being shipped. If you want to cancel your order, log in your account and cancel the order by yourself, or claim a cancellation request at gamesir.hk/help. We will help you cancel the order in 24hrs. The refund will usually be processed in two weeks.
If you order was stated as shipped, you cannot cancel it. However, we are happy to help you with the returning.
Returning an Order
Requirement:
- Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
- DO NOT FILL THE FORM BELOW IF NOT PURCHASED FROM GAMESIR.HK
- The purchase date must be within 12 months from to claim a refund.
- Man-caused damaged items will not be eligible for the refund.
Step 1
Ship the returning item to:
Return Address
Recipient name：A206-A205, Building 2, Shenzhen Software Industry Base, No. 87, 89, 91, High-Tech SouthTenth Road, Binhai Community, Yuehai Street, Nanshan District, Shenzhen City, Guangdong Province, China
Post Code: 518000
Tel.No: 0755-23771729
*All returns and replacement are on your own shipping cost. Please print out the email page of confirmation order and send it back along with the return package.
Step 2
It will take about 5-7 days from the date we received your returning item to process your refund. Man-caused damaged item is not eligible for the refund.
