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Warranty and Returns

We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.

If you are not entirely satisfied with your purchase, we're here to help:
  • 30 calendar days to return an item from the date you received it. 

If you are experiencing a production issue, we are pleased to offer:
  • 12-month replacement with the same model from the date you received it. 

 


The Process of Refunding

Requirement:

  1. Must be purchased from GameSir Official Store (gamesir.hk)
  2. The purchase must be within 12 months to claim a refund. 

Step 1

Ship the returning item to:

Return Address 
CBEC.INC 10000542 
12240 Eastend Ave, Chino, California 91710 USA
(909)696-2336

*All returns and replacement are on your own shipping cost. Please print out the email page of confirmation order and send it back along with the return package.

Step 2

Please fill this form to inform us:

> Return form

Step 3

Once we received your returning item, we process your refund right the way. Man-caused damaged item is not eligible for the refund. 

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